The Federal Competition and Consumer Protection Commission has strongly denounced any type of discrimination against consumers, particularly those with disabilities.
The Commission expressed its disapproval of the regrettable incident at the KFC outlet situated at the Murtala Muhammed International Airport, Lagos, involving discriminatory treatment towards a passenger with reduced mobility.
Citing Section 17 of the Federal Competition and Consumer Protection Act, the FCCPC outlined its mandate, which includes the responsibility to eradicate practices that are harmful to competition and consumer welfare, as well as to protect consumer interests.
“Under the Discrimination Against Persons with Disabilities (Prohibition) Act 2018, Section 1 unequivocally prohibits discrimination against persons with disabilities in any manner or circumstance.
“The FCCPC, mandated by the FCCPA, is duty-bound to enforce all enactments aimed at protecting consumers, including those with disabilities.
“Discrimination against persons with disabilities is not only unlawful but also inhumane and contrary to the values that we, as a society, hold dear.
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“Our team will work closely with relevant authorities to ensure appropriate redress for the aggrieved consumer in this case, as well as ensure that the KFC outlet in question takes full responsibility for its actions.
“The FCCPC commends the swift action reportedly taken by the Federal Airports Authority of Nigeria (FAAN) in shutting down the KFC outlet.
“We fully support its directive for the restaurant to issue a written apology to the affected individual and implement a clear non-discrimination policy displayed prominently for all customers.
“We will closely monitor developments and take appropriate actions in accordance with the provisions of the FCCPA.
“This incident serves as a stark reminder to all businesses operating in Nigeria that consumer protection laws apply equally, regardless of a customer’s ability.
“The FCCPC remains steadfast in its commitment to ensuring that all consumers, irrespective of their physical abilities, are treated with dignity and respect.
“The Commission therefore encourages consumers who have faced similar discriminatory practices to come forward and report them through our designated channels. We stand firm in our commitment to promoting a fair and inclusive marketplace for all Nigerians.
“The Commission will continue to take all necessary steps to ensure that the rights of consumers, including those with disability, are upheld and protected.”
