British Airways IT glitch causes dozens of cancellations
NEWS DIGEST–British Airways has so far cancelled nearly 100 flights on Wednesday (7 August) following an IT glitch.
More than 80 flights have been cancelled at Heathrow and a further 10 at Gatwick, while hundreds of others have been delayed.
The issue has had a knock-on effect on flights throughout Europe, with BA flights delayed or cancelled at airports in Edinburgh, Glasgow and Belfast.
BA reported the outage early on Wednesday morning, which it said was affecting two separate systems – one relating to online check-in and the other to flight departures.
The airline said while the issues were affecting flights across its network, it has stressed the issue is not a global outage and only certain airports have been affected.
BA staff have reverted to checking passengers in manually and passengers have been advised to get to their departure airport well ahead of schedule with lengthy queues reported at check-in desks.
Passengers booked on short-haul services departing Heathrow, Gatwick and London City airports have been offered a refund or the opportunity to travel another day (8-13 August).
“We are very sorry to our customers for the disruption to their travel plans,” said BA in a statement.
“We are working as quickly as possible to resolve a systems issue which has resulted in a number of cancellations and delays today [Wednesday].
“A number of flights continue to operate but we are advising customers to check the latest flight information before coming to the airport, and to leave additional time.”(News.co.uk)