Polaris Bank customers nationwide denied access to transactions

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Polaris Bank customers nationwide denied access to transactions

By Alfred Olufemi

NEWS DIGEST – Nationwide, customers of Polaris bank, formerly known as Skye Bank, have been unable to make both offline and online transactions.

It should be recalled that in September, the Central Bank of Nigeria (CBN) took over Skye bank, withdrew the operating licence and established a bridge bank, Polaris Bank, to assume the assets and liabilities of Skye bank.

NEWS DIGEST gathered that the financial institution’s Automated Teller Machines (ATM) and cards have not been functional for payments and withdrawals in the last 48 hours.

Also, while online and USSD transfers have not been affected, cash deposits made in branches of the bank have not been posted due to the poor network service.

In the early hours of Tuesday, the bank’s management, in a statement, stated that the challenge is owing to disruptions on some of the platforms as a result of system maintenance.

“We wish to inform you that we are experiencing service disruptions on some of our platforms as a result of system maintenance which has lingered beyond the expected time.”

“Whilst our technical teams are working hard to restore services across affected platforms, our branches will continue to attend to customers.”

“We sincerely apologize for the inconveniences and assure you that the situation will soon be normalized. Thank you for your understanding,” was posted on all social media pages.

Some of the customers, who spoke with NEWS DIGEST, have lamented the inability to have access to their accounts not to mention making deposits or withdrawals.

A police officer in Kwara state, Samuel Olufunsho, said he is yet to be notified of a deposit to a relative’s account since Monday.

“I got to the bank this morning and they’ve not fixed their system. Hopefully before the end of today,” He said on Tuesday.

When our correspondent visited one of the branches in Osun state on Tuesday, customers were seen in large numbers loitering the bank premises in protest of the poor network.

While some claimed the technical fault has made them lose a lot of money, many said they could not make withdrawals to meet some immediate needs.

Meanwhile, customers on social media platforms have also expressed their views.

“With the way you’re handling this system maintenance, it’s certain you’re gonna lose loads of customers, my sister made a transfer yesterday and after several hours she got debited only to be credited a few minutes later of same amount she transferred,” Uthman @callmeuthman posted on Twitter.

However, one of the bank’s customer relations officers in Osun state identified as Toyin said the technical hitch is alien to the bank system and that it has its effects on the staffs as well.

“We were unable to post the cash deposits made yesterday and we’ve not been able to post the ones collected today. That’s an accumulation of two days’ transactions,” the official told our reporter on Tuesday.

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